Terms & Conditions

Peace of Mind as Standard

A. GENERAL

1. For the purpose of these terms & conditions (“The Agreement”) the following words shall have the following meanings:
(a) “The Company” shall mean Stratten Interiors LLP. (b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.
The Operative or Engineer shall mean the representative appointed by the Company.

B. ESTIMATES, ACCEPTANCE & ACKNOWLEDGEMENT

2. Estimates are based upon current prices and are subject to adjustment in the event of subsequent variation in basic costs, foreign exchange rates or import duties.
 All estimates are open for acceptance for four (4) weeks and are subject to confirmation upon receipt of order.
Where a written estimate has been supplied to the Customer, the total charge to the Customer may be revised in the following circumstances:-
(i) if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate;
(ii) if after submission of the estimate there is an increase in the price of materials;
(iii) if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared;
(iv) if after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
The Customer shall accept an estimate by sending a written order.
3. The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound by estimates given in writing to the Customer & signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur

C. FEES & TERMS OF PAYMENT

4. Our Schedule of Rates contains the rates and charges for our most frequently used services. We may vary these rates and charges at any time at our discretion. We will give you at least 30 days’ notice of changes to our charges, either in writing or electronically.
5. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company (+20%) & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates. All charges are subject to VAT at the prevailing rate except in cases where the work carried out is zero rated.
6. FIXED PRICE WORK shall be given as a firm cost (manifest errors exempted) including Labour & Materials. All costs are subject to VAT at the prevailing rate.
7. Collection of non-stock items is chargeable but time allowed / charged must be kept to a minimum and be reasonable.
8. Invoices are due for payment within 14 days of delivery to the Customer. The Company reserves the right to charge interest on any part of that invoice which remains unpaid thereafter, at the rate of 2% over the Bank of England base rate until payment in full is received by the Company. Interest, if applied, will accrue / calculate daily and be charged monthly.
9. Unless stated otherwise, all fees, charges and other payments to be made by the Customer to the Company are exclusive of VAT and any other relevant taxes. In addition to the Company’s fees, the Customer will also pay any such taxes

D. PERFORMANCE AND SCOPE OF WORKS

10. The Company reserves the right to refuse or decline work at its own discretion.
11. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of the Company at its absolute discretion.
12. Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials.
13. The Company aims at all times rigorously to conform to and apply all relevant Health and Safety regulations and legislation; the company health and safety policy is available on request

E. PERMISSIONS AND CONSENTS

13. Where applicable, the Customer is responsible for obtaining all planning and other consents necessary for the execution of works.

F. TITLE TO GOODS

14. Title to any goods supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
Until such time as title in such goods has passed to the Customer:-
(i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company;
(ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be;
(iii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods.
Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.

G. GUARANTEE

15. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force.
The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:-
(a) subject to misuse or negligence;
(b) repaired, modified or tampered with by anyone other than a Company operative.
The Company will accept no liability for, or guarantee suitability of, materials supplied by the Customer & will accept no liability for any consequential damage or fault.
16. The company will not guarantee any work in respect of blockages in waste & drainage systems etc.
17. The company will not guarantee any work undertaken on instruction from the Customer & against the written or verbal advice of the operative/engineer.
18. Work is guaranteed only in respect of work directly undertaken by the Company & in as much as payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
19. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not 
carry a guarantee where the Customer has been notified by the operative either verbally or indicated in comments / recommendations / documentation / evidence of any other related work which requires attention.
20. The Customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations, NICEIC Regulations or Gas Warning Notice issued.
21. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise.

H. LIABILITY

22. The Customer shall accept sole liability to discharge the Company’s account unless he/she discloses to the Company when initially instructing the Company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or Partnership) and (receiving a written estimate) the name of the third party appears on the written estimate.
23. If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related and relevant expenditure made up to the point of cancellation (e.g. pre-works survey fees, sundry / administrative costs, etc.)
24. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
21. The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.

I. INFORMATION ABOUT YOU

We will treat all personal information as private and confidential. Nothing about the relationship with the Company or your name and address will be disclosed to anyone, other than in accordance with the terms set out below:-

  • Where we (or any third party acting on our behalf) are legally compelled to do so, or
  • Where there is a duty to the public to disclose, or
  • Where our interests require disclosure, or
  • Where disclosure is made at your request and with your consent, or
  • When making searches about you at credit reference agenciesI.             

 

VARIATIONS TO TERMS, RATES, CHARGES, ETC. 23. We may at our discretion vary any of these terms and conditions and/or any terms supplemental to them and/or withdraw, suspend or change any of the services provided under them at any time. All changes will be notified in writing or electronically within 30 days.
 J. EVENTS BEYOND OUR CONTROL 24. The Company shall not be responsible for any delay or for the consequences of any delay or for failure to carry out its responsibilities for reasons beyond its reasonable control, including but not limited to acts of God, exceptionally severe weather, industrial disputes, failure or shortage of power supplies, acts of terrorism or riot, war, default or failure of a third party (including any supplier or sub-contractor), government actions or severe traffic conditions.
 K. THIRD PARTY RIGHTS 25. A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. This does not affect any right or remedy of a third party which exists or is available apart from under that Act.
 L. ASSIGNMENT 26. The Customer may not assign any of its rights or obligations under this Agreement without the Company’s prior written consent.
27. The Company may, at any time, obtain an alternative provider to provide the agreed services to the Customer. The Customer agrees to the assignment of its rights and obligations under this Agreement to that alternative provider, provided that the level of service that the Customer experiences is not significantly reduced as a result, and authorises the Company to execute on his/her behalf any documents necessary to give effect to any such assignment.
 M. WAIVER 28. These terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company: by entering into a contact with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.
29. If at any time the Company does not require you to comply with any part of these terms & conditions, this will not prevent it from doing so in the future. 
 J. HOW TO COMPLAIN ABOUT OUR SERVICES 30. Your views are important to us. If we do not deliver the standard of service you expect, or if we make a mistake, please let us know. We will investigate the situation and set about putting things right as quickly as possible. Where appropriate, we will also take steps to avoid making similar mistakes in the future.

You can telephone us on 020 7720 552, e-mail us on .(JavaScript must be enabled to view this email address) or write to us at:

Customer Services, Stratten Interiors, Unit 3e,
26-32 Voltaire Road, SW4 6DH.
Where possible, we will try to give you an answer there and then. If not, we will take full details from you and arrange for the problem to be investigated. We shall respond as soon as our research is complete.

K. LAW 31. These terms & conditions and all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.

Health & Safety

It is this Company’s intention that its work will be carried out in accordance with Health & Safety at Work Act 1974 and the Construction (Health, Safety & Welfare) Regulations 1996 including all relevant statutory provisions and all reasonably practical measures taken to avoid  risk to its employees or others who may be affected.

Management and supervisory staff have the responsibility for implementing this Policy  throughout the Company and must ensure that health and safety considerations are always given priority in planning and day to day supervision of work.

All employees and sub-contractors have a duty to co-operate fully in carrying out this Policy and must ensure that their own work, so far as is reasonably practicable, is carried out without risk to themselves or others.

The director(s) having particular responsibility for health, safety and welfare are Mr. Simon Bell / Mr. Simon Stratten.  This is the person/s to whom reference should be made in the event of any difficulty arising in the implementation of the Policy.

The operation of this Policy will be monitored by the management and staff of the Company.

There will be joint consultation at all levels as required by the Act on Health & Safety matters with representation from employees, sub-contractors and suppliers as appropriate to the circumstances.

Stratten Interiors LLP has a commitment to safety and maintaining an excellent safety record. The Statement of Company Policy will be displayed on all sites. The organisation and arrangements for implementing the Policy will be available at each site for reference by any employee as required

General Policy on Health and Safety as Work

Stratten Interiors LLP is committed to securing the health and safety of the persons it employs at its work places.  We have actively sought continuous improvement  in our standards of health and safety. This will continue to improve since it is central to the overall success of the business.

This statement of general policy is issued and will be revised as appropriate, in accordance with the requirements of the Health and Safety at Work Act l974 and associated regulations relevant to the Construction Industry.

Responsibilities for Health and Safety

CIS has a duty to comply with numerous legal requirements relating to health and safety at work. Under the Health and Safety at Work Act l974, Stratten Interiors LLP has general responsibility to:

  • ensure, as far as is reasonably practicable, the health, safety and welfare of all persons it employs.
  • Conduct our undertaking in such a way as to ensure, so far as is reasonably practicable that there is no risk to the health or safety of persons not in our employment and other members of the public.

In particular Stratten Interiors LLP has responsibility to ensure, so far as is reasonably practicable:

  • the provision and maintenance of a working environment, plant and systems of work that are safe and without risks to health.
  • safety and absence of risks to health in connection with the use, handling, storage and transport of articles and substances.
  • the provision of information, training and supervision necessary to ensure employee health and safety at work.

Organisation for Health and Safety

Responsibility for health and safety extends down through the various tiers of management and supervision.  Individuals on each tier are thus responsible for the implementation of our policy in relation to activities under their control.

Arrangements for Health and Safety 

Stratten Interiors LLP devotes such financial, material and manpower resources as are necessary to discharge its responsibilities for health and safety.

In particular, we have made arrangements to ensure that:

  • systems of work which are safe and without risks to health are identified, where possible at the planning stage, and are then established in respect of all Stratten Interiors LLP activities.
  • articles and substances are used, handled, stored and transported safely and without risks to health or to the environment.
  • exposure to noise is minimised and work involving substances potentially hazardous to health is carried out in compliance with the appropriate Regulations,  Approved Code of Practice and Guidance literature.
  • adequate means of fire prevention and suppression are provided and maintained.
  • suitable protective clothing and equipment are provided, where applicable.
  • adequate provision is made for First Aid in the event of injury or illness at work.
  • all employees are provided with the information, instruction, training and supervision necessary for their health and safety at work.
  • working procedures are systematically monitored. Out policy and procedures are regularly reviewed, and when necessary revised.

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